2021

The Department of Electrical Services (DES) found itself at a critical juncture in its digital journey. The challenge was to overhaul their online presence, bypassing technical constraints to create a modern, user-friendly platform. This redesign needed to not only showcase DES's services but also provide functional tools for public engagement, all while reflecting the department's commitment to innovation and efficient service delivery.

We embraced the opportunity to transform DES's digital presence from the ground up. Our team developed a comprehensive strategy that addressed both the technical and design aspects of the project. We created a responsive website design that ensures accessibility across all devices, from smartphones to desktops. The new site was built to empower citizens, incorporating features that allow for easy reporting of outages, tracking of service requests, and access to vital information. We focused on creating an intuitive user interface that simplifies complex processes, making it easier for the public to engage with DES's services.